Privacy Policy

Ozi Kebabs respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, place an order, contact us or use our services.

This policy is intended for Ozi Kebabs, Australia, and should be reviewed against the business’s actual data-handling practices before publication.

1. Business Information

Business Name: Ozi Kebabs
Registered Company Name: GURUJII ENTERPRISES PTY. LTD.
ABN: 17665705297
Business Address: 472 Railway Parade Allawah 2218
Phone: 043-363-2933
Email: ozikebabs01@gmail.com
Website: https://ozikebabs.com.au/

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

We may collect personal information when you browse our website, place an order, contact us, submit a form or interact with our services.

2.1 Personal Information

Depending on how you use our website, we may collect:

Full name
Email address
Telephone or mobile number
Billing and delivery address
Order details and purchase history
Payment and transaction information
Food preferences or special instructions provided with an order
Information submitted through contact forms
Feedback, complaints and correspondence
Information required to respond to customer enquiries

We may also collect technical information, such as:

IP address
Browser type and device information
Operating system
Website pages visited
Date and time of visits
Referring website
Cookies and similar tracking information

2.2 Sensitive Information

We generally do not need to collect sensitive information to provide our food and takeaway services.

However, you may voluntarily provide information about food allergies, intolerances or dietary requirements when placing an order or contacting us.

Where such information is considered sensitive information under applicable privacy laws, we will handle it in accordance with those laws.

We ask that you do not provide unnecessary health information or other sensitive personal details through our website.

3. How We Collect Information

We may collect information:

Directly from you when you place an order
When you complete a contact or enquiry form
When you contact us by phone, email or social media
When you subscribe to promotional communications
Automatically through website cookies and analytics tools
Through third-party ordering, payment or delivery platforms used to provide our services.

Where reasonably practicable, we will collect personal information directly from you.

If you choose not to provide information required to process an order, we may be unable to complete that order or provide the requested service.

4. How We Use Personal Information

We may use your personal information for the following purposes:

Order Processing

Process and confirm your orders
Arrange food preparation and delivery
Process payments
Provide invoices, receipts and order updates
Respond to order-related questions.

Customer Service

Respond to enquiries and requests
Handle complaints, refunds and cancellations
Provide customer support
Communicate with you about your orders or services.

Business Operations

Improve our menu, website and customer experience
Maintain business and transaction records
Analyse website usage and service performance
Prevent fraud, misuse and unauthorised activity
Meet accounting, tax and other legal obligations.

Marketing

Where permitted by law and in accordance with your preferences, we may use your contact information to send:

Special offers
Promotions
New menu announcements
Restaurant updates
Other information about Ozi Kebabs.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message or contacting us directly.

5. Consent and Marketing Preferences

We will collect, use and disclose personal information in accordance with applicable privacy laws.

Where consent is required, we will seek your consent before collecting or using your information for the relevant purpose.

Marketing Consent

We may request your consent to receive promotional emails, SMS messages or other marketing communications.

Marketing consent may be obtained through:

A website newsletter subscription
A marketing checkbox during checkout
A contact or enquiry form
Another lawful opt-in method.

You are not required to consent to marketing to place an order.

You may withdraw your marketing consent at any time by:

Clicking the unsubscribe link in a marketing email
Replying STOP to an applicable marketing SMS or
Contacting us using the details in the Contact Us section.

Withdrawing marketing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

We may still send essential service communications, such as order confirmations, delivery updates or important account messages.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may help us:

Remember website preferences
Support online ordering functionality
Understand website traffic
Improve website performance
Measure marketing and advertising effectiveness.

Some cookies may be provided by third-party services, such as analytics, payment or ordering providers.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality or the online ordering process.

Where legally required, we will seek consent before using non-essential cookies or tracking technologies.

7. Sharing and Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose information where reasonably necessary to operate our business and provide our services, including to:

Payment processing providers
Online ordering platforms
Delivery providers
Website hosting and technical support providers
Email and SMS communication providers
Website analytics and marketing service providers
Professional advisers, accountants or legal representatives
Government authorities or law enforcement where legally required.

We only intend to provide third parties with information reasonably necessary for the relevant purpose.

Where appropriate, we take reasonable steps to require service providers to protect personal information and use it only for authorised purposes.

8. How We Protect Personal Information

We take reasonable steps to protect personal information against:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Unauthorised alteration and
Destruction.

Depending on the information and circumstances, security measures may include:

Restricted access to personal information
Password protection
Secure website connections
Access controls for staff and service providers
Security monitoring and software updates
Secure storage of business records
Appropriate backup and recovery procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Processing and managing orders
Providing customer service
Maintaining business records
Meeting legal, tax and accounting obligations
Resolving disputes
Protecting our business and customers.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal retention requirements.

10. Access, Correction and Privacy Requests

You may request access to personal information we hold about you.

You may also request that we correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before responding to a request.

We will respond within the timeframe required by applicable privacy laws. In some circumstances, access may be refused where permitted or required by law. If this occurs, we will explain the applicable reasons where reasonably possible.

11. GDPR Rights for European Individuals

If the General Data Protection Regulation (GDPR) applies to our processing of your personal information, you may have certain rights, including:

The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your personal data
The right to request restriction of processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

Important: Ozi Kebabs should confirm whether it is subject to the GDPR and whether it has an EU representative or Data Protection Officer requirement. These details should not be published unless they actually apply.

11. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us.