Welcome to Ozi Kebabs. These Terms and Conditions govern your use of our website, online ordering services, and the purchase of food and other goods from us.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.
1. Business Information
Business Name: Ozi Kebabs
Registered Company Name: GURUJII ENTERPRISES PTY. LTD.
ABN: 17665705297
Business Address: 472 Railway Parade Allawah 2218
Phone: 043-363-2933
Email: ozikebabs01@gmail.com
Website: https://ozikebabs.com.au/
2. Our Goods and Services
Ozi Kebabs provides freshly prepared food and takeaway meals, including kebabs, doner kebabs, wraps, snack packs, grilled meats and other menu items.
Our food is prepared using the ingredients and options displayed on our menu. Menu items, ingredients, availability and prices may change from time to time without prior notice.
We take reasonable care in preparing food; however, customers should inform us of any food allergies, intolerances or dietary requirements before placing an order. We cannot guarantee that our food is completely free from allergens or cross-contamination.
3. Ordering and Payment
Orders may be placed through our website or through other ordering channels made available by Ozi Kebabs.
When placing an order, you must provide accurate contact, delivery and payment information.
Prices displayed on the website are in Australian dollars (AUD) unless otherwise stated.
The total amount payable will be shown before you complete your order and may include:
- The price of the selected food and goods;
- Applicable taxes, where required;
- Delivery charges, where applicable; and
- Any other applicable charges disclosed at checkout.
Payment must be made using the payment methods available at checkout. An order will generally only be accepted once payment has been successfully processed.
We reserve the right to refuse or cancel an order where an item is unavailable, a payment cannot be processed, incorrect information has been provided, or there is a reasonable issue affecting the order.
4. Delivery
Where delivery is offered, orders will be delivered to the address supplied by the customer at checkout.
Delivery Areas:
Delivery Fee:
Estimated Delivery Time:
Delivery times are estimates only and may be affected by order volume, traffic, weather, public holidays, operational issues or other circumstances outside our reasonable control.
Customers are responsible for providing a correct and accessible delivery address and ensuring someone is available to receive the order where required.
If a delivery cannot be completed because incorrect information was provided, the customer is unavailable, or access to the delivery location is not reasonably possible, additional delivery charges may apply or the order may be treated as undeliverable.
5. Order Cancellation
Once an order has been accepted and food preparation has commenced, it may not be possible to cancel or modify the order.
If you need to cancel an order, contact Ozi Kebabs as soon as possible using:
Phone: 043-363-2933
Email: ozikebabs01@gmail.com
Cancellation requests are not guaranteed to be accepted once preparation or delivery has commenced.
Where a cancellation is accepted, any refund will be handled in accordance with our Refund Policy below.
6. Refunds
We aim to provide customers with food that is prepared correctly and meets the description of the ordered items.
If you receive an incorrect, missing, damaged or materially unsatisfactory item, please contact us as soon as reasonably possible after receiving your order.
To request a refund or replacement, provide:
- Your name;
- Order number;
- Date and time of the order;
- Details of the issue; and
- Photographs or other supporting information where appropriate.
Refund requests should be submitted through:
Email: ozikebabs01@gmail.com
Phone: 043-363-2933
After reviewing the circumstances, Ozi Kebabs may offer a replacement, partial refund, full refund or another appropriate resolution.
Refunds, where approved, will generally be made to the original payment method. Processing times may depend on the payment provider or financial institution.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies available to consumers under applicable Australian consumer law.
7. Food Allergies and Dietary Requirements
Customers are responsible for notifying Ozi Kebabs of any allergies, intolerances or dietary requirements before ordering.
Although we take reasonable precautions when preparing food, our kitchen may handle common allergens. We cannot guarantee that any food item is completely free from traces of allergens.
Customers with serious allergies should contact us before ordering to discuss whether we can safely accommodate their requirements.
8. Website Information
We make reasonable efforts to ensure that information displayed on our website, including menu descriptions, prices, images and availability, is accurate and up to date.
However, occasional errors or changes may occur. Images are for illustrative purposes and actual food presentation may vary.
We reserve the right to correct errors, update information, change prices, or remove products from sale without prior notice.
9. Website Use
You agree to use our website lawfully and not to:
- Use the website for fraudulent or unlawful purposes;
- Attempt to interfere with or disrupt the website;
- Submit false or misleading information;
- Gain unauthorised access to any part of the website; or
- Copy, reproduce or misuse website content without permission.
10. Intellectual Property
Unless otherwise stated, the content on the Ozi Kebabs website, including logos, photographs, text, graphics, branding and other materials, is owned by or licensed to Ozi Kebabs.
You must not reproduce, distribute, modify or commercially use our content without prior written permission.
11. Limitation of Liability
To the extent permitted by law, Ozi Kebabs is not responsible for losses caused by circumstances outside our reasonable control, including delivery delays caused by traffic, severe weather, technical failures, third-party delivery services or other unforeseen circumstances.
Nothing in these Terms and Conditions excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law.
12. Privacy
Personal information collected when you use our website or place an order will be handled in accordance with our Privacy Policy.
You should review our Privacy Policy to understand how we collect, use and protect personal information.
13. Changes to These Terms
Ozi Kebabs may update these Terms and Conditions from time to time.
Any updated Terms and Conditions will be published on this page with the updated date. Your continued use of the website or ordering services after changes are published constitutes acceptance of the updated terms.
Contact Us
If you have any questions regarding these Terms and Conditions, an order, cancellation or refund, please contact us:
Ozi Kebabs
Registered Company: GURUJII ENTERPRISES PTY. LTD.
ABN: 17665705297
Address: 472 Railway Parade Allawah 2218
Phone: 043-363-2933
Email: ozikebabs01@gmail.com
Website: https://ozikebabs.com.au/